COVID-19 Response

Thank you for choosing Valley Health to be your trusted healthcare provider. We know many of you have questions about the COVID-19 vaccine and when it might be available to you. Valley Health is working closely with state and other local agencies to provide these in a safe manner. Our teams will be reaching out to you when doses become available.

 

We will continue to provide updates about this rapidly changing situation on our webpage and via [email protected] As always, we encourage you to speak with your healthcare provider during your scheduled appointment about any questions you may have. 

 

For more information regarding the COVID-19 vaccine rollout plan, please visit: https://dhhr.wv.gov/COVID-19/Pages/Vaccine.aspx

 

We are in this together.

Patient Care Updates

Last Updated: January 19, 2021

Appointments with our Drive-Thru COVID-19 Vaccination Clinic at 1 Harbour Way in Milton are currently full, but individuals (65 and older) who are interested in being put on the waitlist should call: (304) 526-3383, or use the link below to register online. We will not be able to see anyone without an existing appointment. Thank you for your patience.

Click Here to Register


Last Updated: January 18, 2021

Dear patients, we are sure many of you are wondering about the COVID-19 vaccine and when it might become available to you as a patient. We are working very closely with the state and will be following the phases put forth by the Governor and his team regarding the COVID-19 vaccine. We will continue to provide updates to our patients via social media, email, and telephone to alert you when we are able to vaccinate you according to the governor’s plan.

The rollout process for vaccination moves quickly so please continue to be on the lookout for updates from us and if you receive a call from our office about your ability to get a COVID-19 vaccine at one of our locations, please try to return it promptly.

For more information regarding the COVID-19 vaccine rollout plan please visit: dhhr.wv.gov/COVID-19/Pages/Vaccine


Last Updated: May 7, 2020

Thank you for choosing Valley Health to be your trusted healthcare provider through these unprecedented times. We want you to know that our team is here to support your medical needs in every way we can. While we are working diligently to safely re-open our health centers for in-office appointments, we continue to encourage all new and existing patients to utilize telehealth services for their care whenever possible.

As the State of West Virginia begins its plans to reopen, we at Valley Health want to take a moment to share with you how we plan to maintain employee and patient safety during this transition. Valley Health intends on being as cautious as we are able in the reopening of services. Over the next few weeks, we will continue to serve our patients predominantly through telehealth. Based upon the feedback we have received from providers and patients alike, telehealth has become critical in providing care to those who may be concerned with an in-person visit or who may be at high risk for COVID-19 complications. While we will continue to utilize telehealth your provider may recommend an in-person visit if necessary and appropriate. If you are seen for an in-person visit, rest assured that Valley Health will continue to follow strict infection control protocols to maintain the safety of patients and employees. Some of those protocols are below:

Visitors: Adult patients must attend appointments alone unless a visitor or aide is needed
Social Distancing: Patients must maintain a physical distance from each other and from staff except for when contact is needed for physical exam purposes.
Masks: All patients and staff must wear facemasks at all times. If you have a facemask, please wear it to your appointment. If you do not have a facemask, you will be given one upon entrance to the building.
Vehicle Waiting: You will be asked to wait in your vehicle if you are able to do so safely. You will be called to come into the building when the exam room is ready.
Online Check-In: To help keep you safe, soon you will have the ability to check-in from your car. When you arrive at your provider’s office please look for the signs with the directions on how to virtually check-in.
Sick symptoms: If you have a fever and/or respiratory symptoms like cough or shortness of breath, you will be asked to reschedule your routine or well visit. Please let us know if you are having symptoms. We are happy to see you for your illness through a telehealth visit or in-person if needed.
Disinfecting: Staff is going to follow infection protocols and will be routinely cleaning all common areas and exam rooms.

New, Safer Services

Valley Health has temporarily closed select facilities and adjusted site hours to better ensure the safety of our patients and staff. For closed locations, patients may still receive routine care with their regular provider by scheduling a telehealth appointment. To schedule, please call your preferred health center during normal business hours.

Temporarily CLOSED:
Prestera

Temporarily Adjusted Hours:
Cabell County WIC | Monday– Friday: 8 a.m.– 4:30 p.m.
Kanawha County WIC | Monday – Friday: 8 a.m. – 4:30 p.m.

Covid-19 Testing Information

If you feel sick with fever and symptoms of respiratory illness, please call 304-399-3358 to schedule a telehealth visit with a Valley Health provider.

During your virtual Telehealth visit, your Valley Health provider will review symptoms, exposure risk factors, medical history, medications and other relevant information. Based on the Telehealth evaluation, the provider will give recommendations, which may include additional screening at one of our screening sites.

All community members, including those seeing other health care professionals, are welcome to schedule a telehealth assessment.

For additional information on how to prepare for your telehealth appointment and how to access telehealth for routine medical and behavioral health care, please click here

Where Can I Get Tested for COVID-19?
Valley Health is now safely offering drive-thru/on-site screening at health centers across our network. Testing is open to all community members but restricted to those who have completed a telehealth assessment with a Valley Health provider and who have been instructed by their provider to proceed to a testing site. At this time, we are not taking outside provider lab orders at Valley Health screening locations.

How much does COVID-19 testing cost?
The cost for the COVID-19 diagnostic test is $120.00, however, our patients will not have any out of pocket expense for this testing

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