Welcome to our COVID-19 Response page. Please continue checking back for regular updates as we continue working to provide you safe access to services. We look forward to seeing you back in our offices soon and thank you for choosing Valley Health to be your trusted healthcare provider through these unprecedented times.
Patient Care Updates
Last Updated: May 7, 2020
Thank you for choosing Valley Health to be your trusted healthcare provider through these unprecedented times. We want you to know that our team is here to support your medical needs in every way we can. While we are working diligently to safely re-open our health centers for in-office appointments, we continue to encourage all new and existing patients to utilize telehealth services for their care whenever possible.
As the State of West Virginia begins its plans to reopen, we at Valley Health want to take a moment to share with you how we plan to maintain employee and patient safety during this transition. Valley Health intends on being as cautious as we are able in the reopening of services. Over the next few weeks, we will continue to serve our patients predominantly through telehealth. Based upon the feedback we have received from providers and patients alike, telehealth has become critical in providing care to those who may be concerned with an in-person visit or who may be at high risk for COVID-19 complications. While we will continue to utilize telehealth your provider may recommend an in-person visit if necessary and appropriate. If you are seen for an in-person visit, rest assured that Valley Health will continue to follow strict infection control protocols to maintain the safety of patients and employees. Some of those protocols are below:
Visitors: Adult patients must attend appointments alone unless a visitor or aide is needed
Social Distancing: Patients must maintain a physical distance from each other and from staff except for when contact is needed for physical exam purposes.
Masks: All patients and staff must wear facemasks at all times. If you have a facemask, please wear it to your appointment. If you do not have a facemask, you will be given one upon entrance to the building.
Vehicle Waiting: You will be asked to wait in your vehicle if you are able to do so safely. You will be called to come into the building when the exam room is ready.
Online Check-In: To help keep you safe, soon you will have the ability to check-in from your car. When you arrive at your provider’s office please look for the signs with the directions on how to virtually check-in.
Sick symptoms: If you have a fever and/or respiratory symptoms like cough or shortness of breath, you will be asked to reschedule your routine or well visit. Please let us know if you are having symptoms. We are happy to see you for your illness through a telehealth visit or in-person if needed.
Disinfecting: Staff is going to follow infection protocols and will be routinely cleaning all common areas and exam rooms.
New, Safer Services
We continue to offer newer services like walk-up lab testing and pharmacy pick-up at the following sites:
Walk-Up Pharmacy Window
East Huntington | Monday – Friday: 8 a.m. – 5 p.m. (No Closures for Lunch)
Temporary Site Closures & New Hours
Valley Health is temporarily closing select facilities and adjusting site hours to better ensure the safety of our patients and staff. Patients may still receive routine care with their regular provider by scheduling a telehealth appointment. To schedule, please call your preferred health center during normal business hours.
Temporarily Adjusted Hours:
East Huntington Pharmacy | Monday – Friday: 8 a.m. – 5 p.m. (No Closures for Lunch)
Southside | Monday – Friday: 8 a.m. – 5 p.m.
Cabell County WIC | Monday– Friday: 8 a.m.– 4:30 p.m.
Kanawha County WIC | Monday – Friday: 8 a.m. – 4:30 p.m.
Frequently Asked Questions
What Should I Do if I Think I Have COVID-19?
If you feel sick with fever and symptoms of respiratory illness, please call 304-399-3358 to schedule a telehealth visit with a Valley Health provider.
During your virtual Telehealth visit, your Valley Health provider will review symptoms, exposure risk factors, medical history, medications and other relevant information. Based on the Telehealth evaluation, the provider will give recommendations, which may include additional screening at one of our screening sites.
All community members, including those seeing other health care professionals, are welcome to schedule a telehealth assessment.
For additional information on how to prepare for your telehealth appointment and how to access telehealth for routine medical and behavioral health care, please click here.
Where Can I Get Tested for COVID-19?
Valley Health is now safely offering drive-thru/on-site screening at health centers across our network. Testing is open to all community members but restricted to those who have completed a telehealth assessment with a Valley Health provider and who have been instructed by their provider to proceed to a testing site. At this time, we are not taking outside provider lab orders at Valley Health screening locations.
How much does COVID-19 testing cost?
The cost for the COVID-19 diagnostic test is $120.00, however, our patients will not have any out of pocket expense for this testing.
General Information & Resources
CDC Information and Updates:
General information from the CDC on the current COVID-19 pandemic.
Advice from the CDC on how to get your household ready in preparation for COVID-19.
One of the most important things our patients at home can do to protect themselves is to practice non-pharmaceutical interventions (NPIs), like proper handwashing. Please see this guidance from the CDC on NPIs.
Community Information & Updates:
For additional community updates and other helpful resources, please visit the Cabell-Huntington Health Department website.
WV State Hotline:
West Virginia has a toll-free, 24/7 hotline that you can call for questions and concerns related to COVID-19:
School Board Resources:
Cabell County Schools have established “grab and go” food locations across the county, please see their website for more information about locations and times.
WV State Board of Education has compiled county meal plans on their website. Please click here for more information.