Frequently Asked Questions

How do I schedule an appointment?

Please call your local Valley Health to make an appointment with a provider. For a list of locations nearest you, please click here.

What should I bring to my appointments?
  • Health insurance card(s)
  • Records from previous providers
  • A list of current medications with dosages that you are taking
    A list of known allergies
  • Any questions you might have for your provider
  • Photo ID
How early should I come to my appointments?

We suggest that you come to each appointment about 15 minutes early. In some instances, when we need to update your information, this extra time allows us a few moments to obtain that information before you see the provider.

Is there a fee if I don’t cancel my appointments on time?

No, we do not charge a fee for canceled or missed appointments. However, we do appreciate it if you let us know you won’t be able to make your appointment. This way, we might be able to offer the appointment time to another patient. Please note that some of our specialty lines do have separate appointment policies, which must be followed.

What insurances do you accept?

Valley Health gladly accepts Medicare, Medicaid, and most private insurances.

Do you offer patient discounts?

Yes, patient discounts under the Sliding Fee Discount Program help to reduce the cost of health services and prescriptions for those who qualify. Please refer to the Sliding Fee Discount Program brochure for additional information on this program.

How can I pay my bill?

Bills can be paid in person or by phone at any location, by calling our billing office at 304.697.1396 or online through our patient portal.

How do I request refills on medication?

If you need a refill on a prescription, please check with the pharmacy to see if they have refills on file for you. If your prescription does not have refills available, please call the number of the office in which you are seen. Staff will be happy to give the information to your provider. Refill requests can also be made using the online patient portal.

How can I get copies of my medical records?

Records may be requested by filling out a Release of Records authorization form at any Valley Health location (click here to download form). Staff will make every possible effort to release records promptly. However, in some instances, older files may be stored at off-site locations and may take up to 30 days to accommodate requests. Patients are entitled to one free copy of their records per year. For more information regarding fees and processing, please ask office staff.

Which holidays are you closed?

We are closed Independence Day, Memorial Day, Labor Day, Thanksgiving, Christmas and New Year’s Day. QuickCARE services are offered at our FoodFair, Huntington, Wayne and Oakwood Road locations on some of these holidays. For more information, please check with those locations: FoodFair 304.399.3350, Huntington 304.525.0572, Wayne 304.272.5136 or Oakwood Road 304.352.1191.

Do you offer services outside of healthcare?

If you need help getting connected with a resource in our community, we are happy to assist. Please let your provider
know if you would like more information.