Valley Health Achieves Perfect Score on HRSA Audit and National Recognition from NCQA for Outstanding Service

Friday, December 22, 2017


HUNTINGTON, W.Va. – Valley Health successfully completed its Operational Site Visit (OSV) from the Health Resources and Services Administration (HRSA) and achieved a score of 19 out of 19 by meeting all of the requirements and mandates.  Valley Health is one of the few community health centers in the nation to be recognized as an exceptional health center with a perfect score.

HRSA, an agency of the U.S. Department of Health and Human Services, is the primary federal agency designated to improve health and achieve health equity through access to quality services, a skilled health workforce and innovative programs. As a federally qualified health center (FQHC), Valley Health participates in a scheduled HRSA OSV to ensure compliance and continued federal funding. The OSV is an extensive audit that requires programs to be compliant with 19 key program requirements in four main areas: need, services, management and finance, and governance.

“This significant accomplishment is a reflection of the hard work and commitment our staff and board of directors as well as the entire organization have for our patients and the community,” Steve Shattls, executive director/CEO of Valley Health, said.

As a result of its outstanding score, Valley Health will continue to be eligible to receive grant funding from HRSA to develop programs and continue to provide comprehensive care to the community. However, the amount of grant funding that will be awarded to Valley Health in the coming year has yet to be determined.

Shattls urges community members to express their support of Valley Health to U.S.  Congressional representatives to ensure that Valley along with other health centers maintain the funding needed to offer quality care throughout the region.

Valley Health was also recognized by the National Committee for Quality Assurance (NCQA) for its outstanding efforts in evidence-based, patient-centered care.  All of Valley Health’s core primary care locations, 15 in total, received the highest level of accreditation and achieved recognition as Level 3 Patient-Centered Medical Homes (PCMH).

A PCMH, as defined by the NCQA, focuses on care coordination and communication that consistently result in high quality outcomes for patients, improvement in the experience of care and the reduction of per capita costs. To achieve PCMH recognition, Valley had to demonstrate its ability to meet key program elements: coordination of care among the team of providers caring for the patient; collaboration and partnership between the patient and provider in decision-making; better access through expanded hours; and following nationally accepted guidelines for preventive care and chronic disease management.

Valley Health has served as a community health center since 1975. The organization has over 30 health centers across the tri-state, many of which are in rural areas, offering a range of primary care and specialty services to approximately 65,000 unique patients and 275,000 visits each year.

For a complete list of Valley Health’s services and locations, visit or call (304) 525-3334.